Is there a minimum order?
Yes, a $100 minimum order is required (not including delivery)
What are your opening hours?
While equipment can be hired 7 days a week, our bookings office is only available Tuesday to Thursday between 10am and 5pm. We spend our weekends delivering and setting up equipment so we are unable to take bookings over the weekend. However, we do understand what it's like when you're trying to get things organised and you just need an answer, so if you're planning your event on the weekend and have an enquiry, please just send us an email.
Can I pick up?
We are now allowing pickups of lawn games only. We are a home based in Lilydale so you are welcome to pick up the games from our home. Pick ups need to be Friday between 9am and midday. Returns are required on Monday from 9am until midday. Chairs and other hire items are available for delivery only. You can check if we deliver to your suburb here.
Can I view the products?
We are a home based business so we don't have a showroom for now. We are working towards getting a set up where people can view our products in the future. If you would like to know finer details about any of our products, please just ask. We'll do our best to answer your questions.
Do I need to pay a deposit?
Yes, a 30% non refundable deposit is payable upon booking. Full payment is required at least one week prior to your event.
What payment methods do you offer?
Payments can be made directly into our bank account online via a bank transfer. If you are unable to do a bank transfer, please let us know. We are unable to take credit card payments.
Do you set up the equipment?
The prices you see on the website do not include set up or pack up. However, we will happily provide you with a quote if you would like us to set up and pack up the equipment.
Does equipment have to be returned clean?
Yes, equipment should be returned in the same condition it was received. Certain food/drinks or party supplies(streamers, silly string) can stain our equipment so we would very much appreciate it if equipment could be clean on pick up to reduce the risk of stains or damage to the equipment.
What if one of my guests breaks your equipment?
All breakages/missing pieces must be paid for. A $100 bond may be payable prior to your event which we will happily return once the equipment is returned in good condition. If the damage/missing items exceeds $100 an invoice will be issued for the additional charges.
Have another question? No problem, just get in touch with us.